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My device appears to have the requirements for virtual backgrounds or blurr but Zoom tells me it doesn't. I looked them up. What can I do now?
Solved! Go to Solution.
I have the same problem and says doesnt support virtual background. I have HP laptop Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz 2.60 GHz with 4 GB Mem/ 500GB HDD , x64 processing
Can anyone help to fix this??
But,my processor is Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz, 2500 Mhz, 2 Core(s), 4 Logical Processor(s)
But zoom says your device does not support virtual background.
How do I solve this?
I also enable virtual background setting.
Hey @zoomuser15 it seems the 5405U is different from the i3, i5, and i7 processor names, even though your 5405U has 2 cores. I am assuming that because your processor is not an 'i' series processor series that this 5405U is not supported according to our Zoom Virtual Background system requirements.
Zoom is telling me the same thing, that my device does not support virtual backgrounds, but I have a brand new laptop and it was working fine till I just did a Microsoft update and then Zoom did an update the next time I opened the app.
This isn't right, I have been running virtual backgrounds without a green screen on my little HP Stream 11" for the past 8 months, now on my new laptop I can't run them. It's absolutely ridiculous, there is no reason at all why this has to be like this. Slight update to the program and all this issue goes away. If a £150 Notebook size laptop can do it then all of the systems I can see in this chat can. I have removed and reinstalled 4 times and Zoom still allows me to use the Blurring and Virtual Backgrounds lol
My HP Stream 11 doesn't have anywhere near that kind of power and runs it easily, so how can you say it needs that. What is Zoom trying to accomplish here. Why has the bar been set so high when it really doesn't need to be???
I just started using my desktop as my 'advanced gen laptop' was struggling to cope with Zoom audio.
My desktop with Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz 3.40 GHz and 16GB Ram is said to not meet Zoom requirements. https://www.intel.com.au/content/www/au/en/products/sku/52213/intel-core-i72600-processor-8m-cache-u...
My kids play a whole range of games including Call of Duty, Cyberpunk 2077, Fortnite, Apex Legends, Rainbow 6 Seige (R6), and World of Warcraft Shadowlands, yet I cannot use a Zoom virtual background. Is the bar set too high for Zoom ?
I want to purchase a new computer just for Zoom, and I want to use a blurred background without a green screen, and I'm looking not to spend too much. I'm attaching my specs for one that I'm looking. Does this fit the specification which I would need?
|Series||Dell Latitude 7280 Laptop|
|Screen Size||12.5 Inches|
|Hard Disk Size||512 GB|
|CPU Model||Core i5|
|Ram Memory Installed Size||16 GB|
|Operating System||Windows 10 Pro|
|Graphics Coprocessor||Intel HD Graphics|
About this item
So if I'm reading your comments correctly, my computer/gpu (which can run ridiculously high resolution 3D games) isn't powerful enough to run a zoom virtual background? Would you mind telling your folks to figure that out? It's crazy to have to buy a new processor/GPU so I can have a virtual background with zoom...
The requirements clearly have nothing to do with a CPU's performances or features, as many people have already given examples demonstrating. The code that's checking whitelisted CPUs should be deleted. Chrome browsers don't check that you have the right CPU model before letting you enable visual effects and neither should Zoom or any other piece of software. Zoom is pretending that there's some secret sauce that only certain CPU models have that even more powerful CPUs don't have. Total nonsense.
My system is AMD Ryzen 3 PRO 2300U w/ Radeon Vega Mobile Gfx 2.00 GHz.
I am assuming it doesn't work for Image Only without Green Screen but it works for image only with green screen.
For Video Background without green screen, it looks like it's listed but I can't select any of those. Did I misinterpret the requirements?
Hello. I have the following processor etc. and it is not allowing me to do a virtual background.
AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G 1.8 GHz (0 processors)
Windows 10 Home
OS Build 14393.2214
RAM 8.00 GB
Please let me know why it will not allow the virtual background. Thanks.
Where are the zoom developers?
They should fix these issues!
It does not make sense; I can use my laptop for full resolution gaming but not for zoom??? Seriously!?
Here are the spect of my laptop.
1x AMD Ryzen 3 2200U Processor(AMDRyzen3 2200U)
1x 8 GB DDR4-2400
1x 4 GBDDR42400
Windows 11 Home 64
1x Bluetooth® 4.1; Lenovo Wireless AC
1x Combo Audio Jack; 1 USB 3.1(Type C); 2 USB 3.0; 4-in-1 SD-Card Reader (SD
SDXC); HDMI 2.0
1x Integrated AMD
Hey @efraguzskmx your CPU is a Ryzen 3 which is equivalent to an intel 3 processor which is not supported; therefore, you will need (in your case) a Ryzen 5,7 or Intel i5, i7.
Please see the Knowledge Base Article on Zoom Virtual Background system requirements for more info. Thanks!
This is insane. There are threads on this topic literally going back years and Zoom just expects us to solve the problem ourselves--a problem that Teams doesn't have, as you know. Apparently the only solution is for me to buy a new laptop just for the "privilege" of accessing all the features of Zoom. Or I can paint my walls green so I have a "green screen." Please don't refer me to the page with the system requirements--the processors for just about every laptop I've looked at either aren't on your list at all or the numbering system is different. How am I supposed to know what's equivalent? For example what the *** is an Intel Processor N200, to name just one of several I've come across that aren't on your list. Since they're not does that mean they won't work? Even if they were just introduced a few months ago? How am I supposed to know what--if anything--is equivalent? I can't believe I have to buy a new laptop, try it out and hope that it works, and then return it if it doesn't.
Hey @ao915 welcome to the community, and I'm sorry you're having trouble using Virtual Background without a green screen. Is the device on which you're attempting to run Zoom powered by an Intel Processor N200?