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Hi, can you please confirm that I will be able to access old recordings if I re-upgrade my account to Pro?
What if my original account was with a business or organization, and now I am upgrading privately? Will I be able to access the recordings from when my account was under the organization I worked for?
That can get a bit complicated, as the profile with the recordings may still be a member of the former account. In general, if you are upgrading the exact same account back to Pro or higher, the cloud recordings should still be there. But if you created a new account with a new email, or recreated your old, deleted account with the same email, the cloud recordings are gone.
Accessing local recordings is completely different than accessing cloud recordings. Try following the troubleshooting steps here for local recordings: https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues
Hi there again. I figured out that the account in question was licensed by the organization. It is no longer licensed to Pro but is still active with the same email address as a basic Zoom account. If I upgrade privately, not under the license of my organization, will I be able to access the recordings from when it was licensed under the organization? Thanks.