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Browse Backgrounds2021-10-18 07:51 PM
Hi
Remote Control has simply disappeared from the share menu. I have uninstalled Zoom and reinstalled it but the Remote Control icon has still not returned. Can someone please let me know how I can fix this because it is essential that I have this Remote Control ability for my business.
I have seen another community post with the same issue and the person said they were sent a CleanZoom file to clean Zoom and then reinstall it. If this is a legitimate file please provide it to those of us who are having this problem.
All I can think of is that one of my automatic updates has changed things.
Thanks
2021-10-18 07:53 PM
The clean Zoom uninstaller can be found at the bottom of this support article: https://support.zoom.us/hc/en-us/articles/201362163
Hopefully that helps your problem.
2021-10-18 08:43 PM
Hi Bort
Thank you for your assistance however this has not fixed the issue for me, Remote Control icon is still missing form the Share Screen.
Any other suggestions?
Thanks
2021-10-18 08:50 PM
Is there any pattern to the meetings that don't have the Remote Control option? Are all the meetings hosted by your profile?
2021-10-18 08:59 PM
All the meetings are hosted by me and there is no pattern, every meeting I create or schedule does not have the remote control option on the menu bar.
2022-05-18 11:27 AM
Did you ever resolve this issue as I am having this problem right now. Eek.