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Registered participants are being redirected to register again

JosephK
Observer

Hi,

I have hosted an event where I had a number of registered participants, who I approved were unable to join the meeting.  Every time they tried to use the ID and enter the password they were redirected to register.

I have tried this myself and ran into the same issue.  

What would be the cause of this?  It is disappointing as we could have had a larger turnout.

3 REPLIES 3

Rupert
Collaborator

Hi @JosephK 

 

If you are using registration, your participants must use their unique join-link sent in their registration confirmation email. This directs them to the meeting using their registration.

 

If they use the plain Meeting ID and passcode, Zoom will treat them as a new participant - and prompt them to register.

 

 

 

 

Hi @Rupert 

Thank you for your reply.  I know this myself and apparently, this was not the issue as they were using that link.

NAMISCC
Observer

I have had this same issue!