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Recurring meeting not cancelled if other party is still receiving Zoom updates

Laurie4
Listener

Hello. I created a recurring Zoom with my mother in law in France. I deleted it from my scheduled meetings but she still receiving these updates.

 
Not sure if this helps but I had a paid account and then downgraded to basic. Also I'm located in Los Angeles. Please help!
1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Bonjour, @Laurie4,

 

It looks to me like the screen shot of the notification your mother received is not an email generated by Zoom.  Please check the "From" address to determine the source of the email.  You or an email-savvy friend can also look at the email "headers" which contain technical information about the source and traversal of the email, which might help in determining the actual source of the message.

 

This situation is not uncommon... where someone deletes a Zoom Meeting from their Zoom account, but a calendar entry is still in place in someone's email/calendar software, which does it's best to remind the participant of the meeting.  Someone has to locate that reminder and remove it from the calendar.


Ray - GoodClix.com / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !