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Recover cloud recordings from deleted accounts

Marifefe
Listener

I deleted two accounts and apparently all of theirs recordings went along. When I click the recording link it shows error (3 301). I've tried to retriver the recordings from the trash, but it says that the bin is empty.

Anyone knows how I could retrieve those recordings or if there's any platform that would be able to recover something like this?

 

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

You’ll need to submit a Support Ticket to Zoom fit this;

 

Support Ticket entry: https://support.zoom.us/hc/en-us/requests/new

 

Be sure to include as much info as possible, including email addresses of the affected accounts, and whose account you would like the recovered recordings assigned to. 

I’m not 109% sure they can do this, but I think it’s possible. 


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

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3 REPLIES 3

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

You’ll need to submit a Support Ticket to Zoom fit this;

 

Support Ticket entry: https://support.zoom.us/hc/en-us/requests/new

 

Be sure to include as much info as possible, including email addresses of the affected accounts, and whose account you would like the recovered recordings assigned to. 

I’m not 109% sure they can do this, but I think it’s possible. 


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

Aspire2023
Listener

i deleted one record session and i empty the trash , how i can recover the deleted session ?

thank you 

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Aspire2023.

 

If you emptied the trash, it’s gone. If you “deleted” it from the list of available recordings, it should be in the trash, and therefore recoverable. 

See this Zoom Support article for details:

https://support.zoom.us/hc/en-us/articles/216378863-Recovering-a-deleted-local-or-cloud-recording

 


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !