Ready to set up and use Zoom, but aren't sure where to start? Begin with our onboarding support experience for everything you need to get started.

Get Started
cancel
Showing results for 
Search instead for 
Did you mean: 

Recording

adele2
Observer

Hi there, 

Yesterday I had a meeting with someone and I joined her Zoom invitation (so I didn't sign in and use my own account). Part way though our call she changed the host to me so I could record (cloud) (for clarity, the recording started after she changed me to the host).

 

Now I cannot find the recording and she said that she also doesn't have it.

 

Is there an alternative way I can retrieve the recording now?

 

Please HELP

Thank you!

3 REPLIES 3

townsendwc
Community Champion

@adele2 
If you didn't sign in with your account, the recording is very likely a local recording since you were not signed in to your account.  You may want to read this support article and look at the local storage location it defines.

https://support.zoom.us/hc/en-us/articles/206277393

 

Thanks.... unfortunately I cannot find it anywhere. I remember choosing "record to the cloud" as I always do - is there anyway to find the recording through zoom (not on my account) or to access it directly from Zoom?

townsendwc
Community Champion

@adele2 
Your best course of action is likely to open a support ticket.  They will have more access to the backend than I do and can help.
https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support