Recorded video stuck "in processing"

[keriwiederspahn]

I have not encountered this before where the cloud recording is not sent within an hour of my recording -- it has been almost 10 hours and it is marked "Processing" in my recording file.  How can I fix this?

[crchan123]

Hi @keriwiederspahn! Thanks for posting your question, and welcome to the Zoom community!

I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.