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Re: No profile photo when participant turns off camera

ReginaP
Listener

I want my profile picture to appear, when I turn off my video. It used to, but no longer does. How do I get it back?

3 REPLIES 3

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @ReginaP,

 

Sign on to your account on the web at https://zoom.us/profile

 

Click the Edit button to the right of your information:

Ray_Harwood_0-1669658853809.jpeg

Now click on the icon (or lack of icon, in your case), and you can upload an image there:

Ray_Harwood_1-1669658915690.jpeg

 


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

ScottAskinosie
Listener

I have the same issue. I have a profile picture that has always shown when I turn my camera off but it stopped today. Yesterday it was in and out, if I left a meeting and came back it would show up. But today it is not no matter what meeting I am in or how many times I leave and come back...

mariannepherigo
Listener

I have the same issue, and my profile photo is still on the profile page, but it does not show up when I am logged into zoom and switch off the cameral. Only my name shows up. But it used to work before and I have not changed anything