RESET PASSWORD EMAIL NEVER ARRIVES

[quincy67]

Looking for some guidance. Forgot password, followed instructions but the reset email never arrives. Can a new password be sent to me directly so I can make the change?   

[Ray_Harwood]

Hi, @quincy67,

Sorry for the delay in responding.  Are you still having this issue?

Sometimes the email address used for the account is different than your normal email -- be sure to check all of your regularly used email addresses to see if it's tied to another account.

Also check your Spam/Junk folders.  These do occasionally end up there.

Because this is a public forum, we do not handle questions related to account access here. Please submit a support ticket to our Support Center and they will be able to assist you.  Be sure to include your email address used for the Zoom account.

Support Ticket: https://support.zoom.us/hc/en-us/requests/new