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Question about year subscription

Braulio
Listener

Hi There.
I sign up for premium zoom (think that's how it is called) and paid for a year subscription. This was a few months ago. Why did I get an email saying I need to make a payment soon, when I paid for the all year in one shot? Please advise.
Thank you

1 REPLY 1

crchan123
Zoom Moderator
Zoom Moderator

Hi @Braulio, welcome to the Zoom community! Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you in resolving the billing issue. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the "Accept as Solution" button below!