What's New at Zoom? Join our upcoming webinar to get you a first-hand look into some of our exciting new product and feature releases.

Register Now
Showing results for 
Search instead for 
Did you mean: 

Profile Logo is download automatically once Zoom meeting is started and during the meeting




Once my Zoom meeting is started the profile logo/picture associated with my institution is downloaded multiple times once Zoom meeting is started and during the meeting.


How to disable that? Thanks


Community Champion | Zoom Employee
Community Champion | Zoom Employee



Sorry for the delay in responding.  This is not an issue I have heard of before, and to be honest I am having trouble understanding what is going on.  When you say it is downloaded multiple times, can you please verify where it is downloaded to, or how you know it is downloaded multiple times?  Have you tried modifying your profile picture in your Zoom profile to see if that resolves the issue?  Are you using SSO, or signing in with work email?