Problem with Audio

[BobK]

I use Zoom for online meetings with a university student.  A recent problem is with our audio connection.  The student can hear me fine, but I cannot hear him.  He uses Zoom inside the school with no problem.  Any ideas on how we can correct this problem?

Thanks

[crchan123]

Hi @BobK! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.