Problem logging in. Error message appears when logging in: http 401 error

[Cherilyn]

I have been using zoom since last year for my online classes. Yesterday, I had problems logging in to my zoom account. After typing in my email address and password, a message popped up "http 401 error". This continued for a few minutes. I tried logging in again from a different computer and the same message appeared. About 1 hour later, I tried logging in once again and I was able to (thankfully my class could go on).

However, I experienced this same problem again just a few minutes ago. The same error message appeared: http 401 error. The problem persisted for a few more minutes. After those few minutes, I am finally  able to log in.

I'm wondering if there is any  reason for this problem? It stresses me out because I rely 100% on zoom to conduct my online classes and without being able to log in, it will be a major issue in carrying out my teaching work. I have never had this problem before and when it occurred yesterday for the first time, I was really taken aback by it.

Does anyone else experience this problem?

[Claudia61]

Hi Cherilyn

 Since the beginning of November I have the same problem. Every time I want to sign in, appears Http 401 error and I need to reset my password. Very annoying.

I tried to have some help from "Custom support", but it is only a robot answering and in their error possibilities, they don't mention 401.

I am like you, I don't know what to suggest or do either. Hopefully somebody from Zoom will read this post and help us.

[Cherilyn]

I tried again today and still not able to. When the problem first started, I could log in after a few minutes of not being able to. But it has become progressively worse since yesterday. Frustrating.

[meghancarrico]

Hi I have the same problem. When I go in to sign into my zoom account I get a 401 error. It has been going on all day. I have tried shutting my computer down and restarting. I have tried using a different browser but nothing works. I need zoom for work and I have a paid account. I do not know why this is happening or how to contact zoom to sort it out. 

[Cherilyn]

I tried again today and still unable to. I'm still getting that 401 error message. My colleague's account faces the same problem. 

[ChrisO]

Are you referring to signing into the Zoom App or the Zoom Web Portal when encountering the issue?

[Cherilyn]

Zoom web portal.  I have been signing in using the zoom web portal since March last year. There was never a problem signing in until 2 days ago. I normally sign in to zoom using Chrome. 

[ChrisO]

1. Have you tried clearing your browser's cookies?

2. Is your company using SSO?

3. Do you sign into Chrome itself and or Google services using a different email that Zoom uses?