Ready to set up and use Zoom, but aren't sure where to start? Begin with our onboarding support experience for everything you need to get started.

Get Started
cancel
Showing results for 
Search instead for 
Did you mean: 

Problem Video Recording Meetings with 1080P Webcam

Dina__3
Observer

MacBook Pro Monterey Version 12.0.1

1080P Webcam

 

I've only been able to record meetings when I am not using the webcam. Webcam was purchased to increase the sharpness of the video. I'm not that tech savvy and I'd appreciate any help offered.

 

Thank you.

3 REPLIES 3

RN
Zoom Moderator

Hey @Dina__3, just trying to understand a bit more as to what your issue is. Is the quality of your recording not 1080p? Are you recording Locally or to the Cloud? 

 

 

The following resolutions will be recorded: 

 

640p x 360p will be the resolution if group HD is disabled.  

 

1280 x 720p will be the resolution if group HD is enabled.

_______________________________________________________

Leverage cool features and how to's from the Community Help Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

Radambrown
Listener

I've enabled HD, optimized for 3rd party video editor, as well as enabled the Group HD Camera...and it's still recording at 640x360...help (thanks)! I'm starting to wonder if this is their way of getting one to purchase the higher plans...? This should not be this difficult for both user-friendliness and user-experience...know what I mean?

RN
Zoom Moderator

Hey @Radambrown you're correct, for Using Group HD video you will need a Pro, Business, Education, or Enterprise account. And Note: Setting must be enabled by Zoom Support for 720p for the Pro account. 

_______________________________________________________

Leverage cool features and how to's from the Community Help Center. If my reply helped, don't forget to click the accept as solution button! ⤵️