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Pro Account Member, but labeled as Basic account


Hello, I am a member in a Pro account. However, now my account is labeled as a Basic account and the Zoom meeting time has been limited to 40 minutes. What can I do to be able to use the Pro status? Thank you in advance for your support, Petra Rotert


Community Champion | Customer
Community Champion | Customer

Hi, @Petra4 –

You need to assign your newly purchased license to your user account. See this web page for assistance: 

Follow these steps taken from the article:

  1. Sign in to the Zoom web portal.
  2. Click User Management, then Users.
  3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
  4. Click Edit at the end of the user row. This will open a window.
  5. Choose the User Type to assign, selecting “Licensed”.
  6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license. Click that.
  7. (Optional) Assign add-ons by checking the boxes for the add-on. You will not likely have any add-ons, so skip this step.
  8. Click Save.

The license is now applied to the user and you can use it immediately.

Ray - Need cost-effective Zoom Events Help? Visit
Please click Accept As Solution if this helped you !


Hi Ray, thank you for the support.