You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
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2022-08-07 09:10 AM
Hello, I am a member in a Pro account. However, now my account is labeled as a Basic account and the Zoom meeting time has been limited to 40 minutes. What can I do to be able to use the Pro status? Thank you in advance for your support, Petra Rotert
2022-08-07 12:33 PM
Hi, @Petra4 –
You need to assign your newly purchased license to your user account. See this web page for assistance:
Follow these steps taken from the article:
The license is now applied to the user and you can use it immediately.
2022-08-07 08:53 PM
Hi Ray, thank you for the support.