Preassigning participants to Zoom Breakouts

[Kathryn_Bennett]

I'm able to preassign attendees to my breakout rooms without trouble but when I start my meeting and open breakout rooms, the attendees are no longer preassigned. They are labeled as unassigned. 

Once the meeting is complete, I can go back into settings of the meeting and attendees are still preassigned to their breakout. 

Why isn't Zoom assigning those attendees to their designated breakouts when the actual breakout rooms are open?

[TomO]

Hello Kathryn,

   Sorry you're having trouble with this. Can you confirm that the participants are logging into their Zoom accounts and are using the full Zoom app version 5.3 or higher?
Prerequisites from our support site:

https://support.zoom.us/hc/en-us/articles/360032752671-Pre-assigning-participants-to-breakout-rooms

[Kathryn_Bennett]

Hello Tom,

Yes, the participants signed in with the email address that was assigned to a breakout. I read a forum that said when the breakout rooms are populated by Zoom the program does a virtual headcount in advance of you needing to use the rooms and fills in who is logged into the meeting. If they are not logged in at that time they do not appear in the initial listing. Recreating the breakout room tells Zoom to re-count the meeting. Then upon recreating or "recover rooms" happen, the users should begin to fill in. Does this sound like a possibility?

[Kathryn_Bennett]

Tom, Would it matter if these participants were external users vs. internal users? All participants except the host had basic, free Zoom accounts and were not included in the host's license. I did NOT use a csv file to preassign. Does any of this matter?

[TomO]

I think you're right. It does say external participants require the csv file.

• To pre-assign participants that are external Zoom users, import a CSV file.

[Cecilia3]

I have tried using the CSV file numerous times, and I still find the students unassigned to breakout rooms.  I tried to upload my CSV file, but it seems that CSV files are not supported.  I've taken a screenshot of the CSV file, and attached it.  Am I doing this correctly?