Popping audio with microphone setup

[josephjhowe]

Hi everyone,

i’m using a setup with two Oktava 012s and a Motu M2 audio interface. I use this set up to get higher audio quality for music. The set up sounds fine on my DAW, but when I try to use it in a zoom meeting, it sounds very static-y and poppy. This set up worked fine on zoom as recently as a couple months ago. My onboard laptop mic works fine in zoom meetings. I have a good connection, zoom is fully updated, and I’ve done every troubleshooting step offered on Motu‘s web site. 

any ideas what could be causing these audio quality problems?

thanks!

[TomO]

Hi Joseph,

    There is a setting that may help. Under Audio settings you'll see Show in-meeting option to enable "Original Sound"

More on the setting here: https://support.zoom.us/hc/en-us/articles/115003279466

[josephjhowe]

Hello Tom,

Thanks for your reply. I tried this, as well as the other settings (high fidelity music mode, echo cancellation, and others), with no change in the popping.

[TomO]

Sorry that didn't work for you.
Are you able to try your setup on another computer to see if you have the same results?
It may be best to open a ticket with our support team. 
https://support.zoom.us/ then click Contact Support

[Mike_D]

Sounds like the sample rates in windows and motu might not be matching/syncd. Is the symc motu to windows sample rate box checked in your motu settings?