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I have a Poly Savi 8200 headset. When I am using it with Zoom Meetings on a Windows 11 machine, and I mute either from the headset or from the application, the system mutes and then immediately unmutes. This doesn't happen in any other application, using the same headset. It also doesn't happen when I switch the audio on zoom to play through my laptop, instead of the headset. Has anyone else seen this issue?
Good day! I have a Poly 4320 and I have a similar issue where the mute/unmute "flaps". Do you have the latest firmware for your base and/or headset? What version of the Zoom Desktop client are you using? I'm not sure if it's a bug with Poly or Zoom or the API connecting the two.
I'm on a Mac with Poly Savi 8200 using Zoom 5.9.1 (3506) and Plantronics Hub v3.24.0 (build 35631). I have the same problem if Plantronics Hub is running at the same time as a zoom meeting... Killing Plantronics Hub seems to fix the issue.
One thing I have recently found is if the USB dongle is plugged in to a USB hub vs the docking station or PC/Laptop directly, you will have the above experience. If the USB dongle is NOT plugged into a hub, I cannot reproduce the problem. Are either of you using a USB hub?
Bill's suggestion, above, to bypass the Hub seems to have fixed the problem. For some reason, I didn't see Bill's request for me to let him know if it helped, so I never replied (sorry Bill, but thanks!).