If you think the software is designed properly, and your device is having issues and you’d like a Zoom tech to help you, then a Zoom Support Ticket would be appropriate:
https://support.zoom.us/hc/en-us/requests/new
However, if you think the Zoom software needs to be changed, the feature request form – if you have not yet looked at it – has a means for you to indicate whether you’re just dissatisfied with the current design or are suggesting something new and original.
My opinion is that your Zoom client is likely behaving according to the software design. I could be wrong. Take your pick for how you’d like to proceed.