Hi @ITATLhelp, Welcome to the Zoom Community!
I see that your discussion has not yet received a reply from the community so I wanted to check in 🙂
I am very happy that you were able to reach out to our support team and they were able to assist. For account-specific questions such as this one, reaching out to our team of experts is the way to go.
We can't wait to see how else you contribute to our growing Zoom Community!
Zoom Moderator
-CA