My options do not give me "allow live transcription" in my settings. The only thing that comes up is "allow use of caption API" or "allow viewing full transcription". I cannot figure out how to enable that setting on either of my zoom accounts- is it available in canada?
You may want to do a quick check on your account settings via www.zoom.us. Under Settings, you may search for "Closed captioning". You would need to have all the boxes checked to allow for live transcription, Option 2 may have been left unchecked so do take a look.