Pin option doesnt work

[kwanum]

Hi,

I have problem during zoom recording. I put pin on our teacher during 

practice but screens are switching to other users when someone say something.

How to set up screen only for one person?

[crchan123]

Hi @kwanum, welcome to the Zoom community! Can you let me know if you meet the prerequisites needed for pinning video that are listed in this article: https://support.zoom.us/hc/en-us/articles/201362743