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Payment Done but plan not active

praveshdar
Listener

Dear Team,

 

I have pay one year plan and payment done but plan not active

user ***********

1 REPLY 1

crchan123
Zoom Moderator
Zoom Moderator

Hi @praveshdar! Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you in resolving your issue. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the "Accept as Solution" button below!