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Password

Octavio76
Observer

Every time I want to change my password, i receive a message to go back and that i need to login with facebook, I do not want to do that, i dont remember a password but, when i do the forgot password it take me back to the llop over and over, obiously there are not humans to contact which is funny since it asks to click on "im not a robot", I few months ago my facebook account was hacked and i will close it very soon, but i need to change my zoom password first, which apparently i am not aloud through this loop from hell, what can i do since already went through the all autoservice and nothing

1 REPLY 1

Bort
Community Champion

Hi @Octavio76 

Are you sure you have that login method for your account? You may just have the FB login option. 

In any case, you can create a email/password login method in addition to your FB login. Just go to https://zoom.us/signup and enter the same email address as before and we'll send you an email with instructions on how to create the password. If the email is the same as your account, the 2 logins will be linked to the same account. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.