cancel
Showing results for 
Search instead for 
Did you mean: 

Participant videos freezing

Shambhavi
Listener

I  have upgraded my zoom client 5.9.1 ( latest ) after that,my clients videos are freezing, I can hear them but can't see them.
They can see and hear me. I have tested the internet connection speed and have done the check from multiple locations.
I have a feeling this started after my last software update.

I have tried ideo settings in Zoom Client -> Settings -> Video -> Advanced -> Uncheck Receiving Video in the section (Use hardware acceleration for)


Still issue exist.

Please guide me to resolve the issue.

1 REPLY 1

RN
Zoom Moderator
Zoom Moderator

Hey @Shambhavi it's been some time since you've posted this discussion - have you tried updating your Zoom client 5.10.1? Or uninstalled and reinstalled?

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️