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Participant videos freezing


I  have upgraded my zoom client 5.9.1 ( latest ) after that,my clients videos are freezing, I can hear them but can't see them.
They can see and hear me. I have tested the internet connection speed and have done the check from multiple locations.
I have a feeling this started after my last software update.

I have tried ideo settings in Zoom Client -> Settings -> Video -> Advanced -> Uncheck Receiving Video in the section (Use hardware acceleration for)

Still issue exist.

Please guide me to resolve the issue.


Zoom Moderator
Zoom Moderator

Hey @Shambhavi it's been some time since you've posted this discussion - have you tried updating your Zoom client 5.10.1? Or uninstalled and reinstalled?


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