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We are a licensed enterprise school district. Students authenticate through our domain and use iPads for Zoom meetings. I have one student in a class who sees all other participants in the gallery as a black screen. If he taps their "box" to open in full screen, he can see them, but all other participants remain black in the gallery.
He is the only student in the class experiencing this, so it is not the host settings. He does not have the option to "stop incoming video" turned on. His camera is working and others can see him.
We're stumped trying to figure this one out!