Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Hi Zoom Community,
I've been using Zoom for clarinet lessons with my old laptop for almost 2 years, never had any problem with original sound. Teacher has always been able to hear me playing.
However, recently bought a new laptop and installed 5.13.3 then problem occurred. With screenshot of setting attached, Zoom is not able to record instrument audio as well as vocal audio completely. It either records part of it or not at all, however Zoom can record a full conversation without any issues.
Have tried changing the selections in Advanced setting, but neither works.
Can someone please help me out? Thank you.
All your Zoom settings look correct, which makes me think that your new laptop may have some audio processing software preloaded on it that is running behind the scenes. I would recommend taking a look at Windows Task Manager -> Startup Tab to see if any of the apps/services that auto-start jump-out as the culprit. If you think you find it, then right-click and disable it.
I have a very long list of these apps, and have almost all of them disabled. Most just are not essential.
If you find this information helpful, please click on "Accept as Solution".
If you have further questions, please reply, we're happy to help.
Hi Jeff, I am hoping you can help me. When as a guest playing guitar the others in the room hear muffled sounds to not hear me playing guitar at all. I am not tech savvy but with help I can follow instructions. I have an HP Windows 11 with intel i5, 8 gb ram, 256 ssd. Initially I used the built in microphone but hearing my guitar was inconsistent and very poor. Then a friend purchased a usb microphone which initially worked well with my voice and guitar I was told. But, as of the past few weeks the guitar playing has been muffled sounds to cutting out to none. The voice is fine.
Your suggestions will be much appreciated.
Hi I had the same problem with my new PC and playing the violin for music lessons on zoom. (It used to work OK on my old PC.) I followed all the instructions about audio for musicans and made sure that Original sound for musican was set to On but it still didn't pick up my violin. I then looked under the advanced tab and changed the "Signal processing By Windows audio device drivers" from auto to Off. Zoom now picks up my violin correctly.
I hope that this works for you.
Based on their most recent update (see latest article related to original sound), it looks like users will need a paid account to access the original sound feature. It's not extremely clear and there are thousands of music teachers/students who are frantically searching for other options/alternatives to Zoom this month.
If this is not the case, then Zoom Support needs to clarify the update.
Finally the right answer -- they are maybe cash strapped and want to kick all of the free loaders (our students) off of the platform. If this is a substantiated case, we teachers should all boycott their system all at once and make them more cash strapped. I'm now on the hunt for a Zoom replacement