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I have the basic subscription which should allow me to have longer meetings, but cuts off at 40 minutes each time. I can call support with basic plan, billing refers me back to this platform. Please help. Thank you,
My understanding is that the term "basic" equals a free account in Zoom terminology Basic accounts are limited to 40 minutes sessions.
If instead, you mean you have a paid account, then I suspect that although you have paid for an upgraded account, you have not actually assigned the licence. Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.
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