Ready to set up and use Zoom, but aren't sure where to start? Begin with our onboarding support experience for everything you need to get started.

Get Started
cancel
Showing results for 
Search instead for 
Did you mean: 

On iPad - Why the camera turn off when I browse?

TamarR
Observer

Hi!

I am using iPad - when I am on a meeting (my camera on) and I want to switch to another app, the camera automatically turn off. Can I change the settings so the camera won’t turn off when I switch the app?  

1 ACCEPTED SOLUTION

Dan_ZoomSE
Community Champion

Hello @TamarR,

 

Our app is not designed to allow the camera to stay active when the app is running in the background, it needs to be the main focal app.  However, if you have a newer iPad or iPad Pro that supports split view, you can open up a second app without fulling switching away for the Zoom app and in this instance the camera should stay active.  I have tested this on my own iPad Pro.

 

Here is a support article from Apple regarding SplitView on ipad.

https://support.apple.com/guide/ipad/open-two-items-in-split-view-ipad08c9970c/ipados

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!

 

 

 

View solution in original post

1 REPLY 1

Dan_ZoomSE
Community Champion

Hello @TamarR,

 

Our app is not designed to allow the camera to stay active when the app is running in the background, it needs to be the main focal app.  However, if you have a newer iPad or iPad Pro that supports split view, you can open up a second app without fulling switching away for the Zoom app and in this instance the camera should stay active.  I have tested this on my own iPad Pro.

 

Here is a support article from Apple regarding SplitView on ipad.

https://support.apple.com/guide/ipad/open-two-items-in-split-view-ipad08c9970c/ipados

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!