Not responding

[NathanOller99]

• Zoom not responding when it was IDLE for more than 10 minutes on Windows 11.

I usually had church meetings every week and they last for almost 2 hours. Randomly, the app is not responding from a 10 minute to 1 hour mark. The camera and the audio are still working. But the app itself doesn't respond to anything. I had to force exit Zoom by Task Manager just to make the app operational again. Tried reinstalling the app. Same thing.

I had to use my phone as a backup.

Specs:

AMD Ryzen 5 5500u 

16GB DDR4-3200

1TB SK Hynix Gold P31

Windows 11

[RachelGomez123]

Methods to fix

1. FORCE CLOSE ZOOM APP
Slack, Spotify and Zoom don’t close completely when you hit the ‘X’ on their window.

When you open the Zoom app, some of the app processes might be running in the background already. That can cause Zoom not to respond on Windows.

Users need to force close every Zoom app and its related process from the Task Manager app. Here’s how to do it.

Step 1: Hit the Windows key, type Task Manager in Windows Search and press Enter to open the Task Manager.

Step 2: Under the Processes menu, you will see all the running apps and background processes.

Force close Zoom app
Step 3: Identify the ones associated with the Zoom app and hit the End task button at the bottom.

Close the Task Manager app, restart the PC and try using Zoom again.

2. REMOVE APPS FROM THE BACKGROUND

If you are attending long Zoom video calls on a Windows computer with 4Gb/8GB of RAM, you should close irrelevant apps from the background.

The thing is, Zoom requires a good amount of RAM to compose video calls on the platform. So if your Windows computer runs on low RAM, it may lead to Zoom not responding on Windows.

You can either close the apps by hitting the ‘X’ mark or use the Task Manager and remove the apps from the background.

3. CLEAR CACHE
Windows OS is designed to collect app cache in the background to make app launching quicker. Over time, these cache files may get corrupted or get so big in size that it messes with the app functions.

If you use Zoom app regularly, you should check and remove cache files on Windows 10. That could also lead to Zoom not responding on your PC.

Go through the steps below to clear the cache in the Zoom app on Windows.

Step 1: Press the Windows key and search for Disk Cleanup.

Step 2: Press Enter and open the app.

Step 3: Select C: drive from the list.

Open disk cleanup app

Step 4: Select Temporary Internet files and Temporary cache files from the list.

Step 5: Click on Clean up system files at the bottom.

Remove zoom cache from windows 10

Step 6: Hit Ok and you are good to go.

Reboot the PC and try to launch Zoom again on the PC.

Greeting,

Rachel Gomez