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Non renewation of paid subscription


My registered email is 

***********  I have paid my monthly subscription, but the meeting is disconnected after 40 minutes, please help 


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @Moizfairy ,


Please make sure the license is assigned to your email in the user mangement section of your account:

How to assign a license 

Note: Account owners and admins can assign both a Zoom Events license and a Zoom Webinars license to a user. Zoom Events capacity will be limited by the Zoom Events license. The capacity of scheduled webinars will be limited by the larger capacity of the Zoom Webinars license or Zoom Events license.

  1. Sign in to the Zoom web portal.
  2. Click User Management, then Users.
  3. Locate or search for the user who you want to assign a license.
  4. Click Edit at the end of the user row. This will open a window.
  5. Choose the User Type to assign
  6. After choosing the User Type, use the drop down to select the license.
  7. (Optional) Assign add-ons by checking the boxes for the add-on. For Large Meeting, Webinar, or Zoom Events licenses, choose the radio button for the size of the license, if it is not automatically selected.
  8. Click Save.
    The license is now applied to the user and they can use it immediately.


If you still need assistance, please contact our billing department by opening a ticket using this link: also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.