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No transcription during or after recording


Well, first of all, I don't know if this is in the right board. If not, I apologize.


I think I have fully enabled chat in the settings. When I record a meeting, and select "View Full Transcript" nothing is there. What am I missing?


PS. I'm looking for an audio transcript.


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @Poetry-man


 When you say that you changed this in your settings do you mean that you went to the settings tab, then the recording tab on that page and checked the box for audio transcript?


Screen Shot 2022-10-24 at 4.43.31 PM.png





Please note that my settings may look different than yours since I am using a test account with beta features. 

If this response was helpful for you, please do not forget to click on the accepted solutions button!


Hi Brandon,


Thanks for this useful guidance. I am having a similar issue with recording and trascribing interviews so this post is very helpful.

I was just comparing the settings options in our account to the screen grab. I understand that this is to be adjusted from the main account via the Zoom browser. However,  I don't see the Create audio transcript as an option - could you advise?

Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @MeasurEd 

Audio transcripts for cloud recordings have their own specific prerequisites, which can be found here:

In this case, your account would need to be a Business account or higher (EDU or Enterprise) to have this option. If you don't see this option in your settings, this is likely the cause.