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No sound when sharing video. Sometimes

Pewr
Observer

I've had this problem for a while now. I attend regular meetings and my job is to occasionally share short videoes. 

Maybe 1 out 4 times there is no sound and someone else has to step in and share the video. 

 

For the meeting today I did a sound check before the meeting and there was no sound when sharing the video. I restarted my computer and didn't have anything open and then sound was fine. 20 minutes later it didn't work. I didn't touch anything else and did used the exact same video and settings. 

I run the latest version of zoom on Windows 10. 

And yes, I have checked the box for "share sound" and "optimize for video". 

Is there anything I can do? I feel like a complete idiot when people message me that I have to check the box to share sound. I have this problem about once a week. 


3 REPLIES 3

GreggG_aka_4G
Community Champion

Hello Pewr -

 

I've seen this before and had a similar experience. It would be best to make sure that the music output is the PC when sharing music. You may have a blue tooth wireless speaker that the music defaults to; thus, stopping the playing of sound during your presentation/screen share. Let us know if this corrects your issue.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

Gregg Glowinski

Pewr
Observer

Hi Gregg.  

Thank you for your suggestion. I assume you mean Settings->Audio->Speaker. 

I had three options. "Same as pc", "Speakers (Realtek(R) Audio)" and "Realtek Digital Output (Realtek(R) Audio)"

"Same as pc" was chosen. When I tried "Realtek Digital Output" I had no sound, while "Speakers" worked perfectly. 
So perhaps that solves the problem if the device is firm and not automatically..?

I will test and see if it helps. 

Thank you very much 🙂 

GreggG_aka_4G
Community Champion

You are welcome. I hope it works for you, and yes, I was referring to "Same as PC" if an external speaker is chosen, the sound won't play to your audience in the meeting or webinar.

 

Have a Great Day!

 

Gregg

 

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

Gregg Glowinski