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No sound when sharing video. Sometimes

Pewr
Listener

I've had this problem for a while now. I attend regular meetings and my job is to occasionally share short videoes. 

Maybe 1 out 4 times there is no sound and someone else has to step in and share the video. 

 

For the meeting today I did a sound check before the meeting and there was no sound when sharing the video. I restarted my computer and didn't have anything open and then sound was fine. 20 minutes later it didn't work. I didn't touch anything else and did used the exact same video and settings. 

I run the latest version of zoom on Windows 10. 

And yes, I have checked the box for "share sound" and "optimize for video". 

Is there anything I can do? I feel like a complete idiot when people message me that I have to check the box to share sound. I have this problem about once a week. 


1 ACCEPTED SOLUTION

Nancy52
Listener

Hi Gregg,

My problem is slightly different. While on Zoom, the sound from my videos is very choppy - it stops and starts while the visual portion is running smoothly. I've checked to see if my drivers are all up to date - they are. It's a brand new computer with plenty of RAM. I've never had this problem before on any other computer. Any suggestions?

Thanks in advance,

Nancy

View solution in original post

9 REPLIES 9

GreggG_aka_4G
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello Pewr -

 

I've seen this before and had a similar experience. It would be best to make sure that the music output is the PC when sharing music. You may have a blue tooth wireless speaker that the music defaults to; thus, stopping the playing of sound during your presentation/screen share. Let us know if this corrects your issue.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

Gregg Glowinski

Hello,

I have the same issue. I have digital output only connected to my speakers but zoom is not able to pick up the sound. The only way I can get zoom to pick up any sound is if I plug in my headphones in to the aux input and select it as my default output instead of the digital output. I would like to be able to use my digital output and share the sound. Please help.

Pewr
Listener

Hi Gregg.  

Thank you for your suggestion. I assume you mean Settings->Audio->Speaker. 

I had three options. "Same as pc", "Speakers (Realtek(R) Audio)" and "Realtek Digital Output (Realtek(R) Audio)"

"Same as pc" was chosen. When I tried "Realtek Digital Output" I had no sound, while "Speakers" worked perfectly. 
So perhaps that solves the problem if the device is firm and not automatically..?

I will test and see if it helps. 

Thank you very much 🙂 

GreggG_aka_4G
Community Champion | Zoom Employee
Community Champion | Zoom Employee

You are welcome. I hope it works for you, and yes, I was referring to "Same as PC" if an external speaker is chosen, the sound won't play to your audience in the meeting or webinar.

 

Have a Great Day!

 

Gregg

 

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

Gregg Glowinski

Nancy52
Listener

Hi Gregg,

My problem is slightly different. While on Zoom, the sound from my videos is very choppy - it stops and starts while the visual portion is running smoothly. I've checked to see if my drivers are all up to date - they are. It's a brand new computer with plenty of RAM. I've never had this problem before on any other computer. Any suggestions?

Thanks in advance,

Nancy

GreggG_aka_4G
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello Nancy, I suggest selecting the advanced tab as highlighted in the screen capture when you are sharing these videos during your Zoom Meetings. This will optimize the playback for both video and sound. Also, please ensure you check the share sound box, located bottom left. Additionally, here is the link to our support page on desktop sharing: https://support.zoom.us/hc/en-us/articles/201362153 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

Gregg Glowinski

Nancy52
Listener

Hi Gregg,

Thanks for the speedy response. I've tried all that and it's still choppy. I also tried changing which video player I was using. Nothing is working. The videos all play fine directly from the internet or downloaded to my hard drive. However, I soon as I start a Zoom meeting, even if I don't share the video on my screen, the audio gets choppy. Any other ideas?

-Nancy

GreggG_aka_4G
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Nancy, what version of the software is your Zoom App running? Are you using a Windows PC or MacBook?

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

Gregg Glowinski

Pinkster
Observer

I have a slightly different problem. I have an external Yeti microphone which I use to pick up my voice better in Zoom meetings.  When I share my screen to play videos, my audience can hear it just fine, but I hear nothing. I'm assuming it's a setting that I don't have right, but I can't figure it out. Help please! Thanks.