No sound when sharing video. Sometimes

[Pewr]

I've had this problem for a while now. I attend regular meetings and my job is to occasionally share short videoes. 

Maybe 1 out 4 times there is no sound and someone else has to step in and share the video. 

For the meeting today I did a sound check before the meeting and there was no sound when sharing the video. I restarted my computer and didn't have anything open and then sound was fine. 20 minutes later it didn't work. I didn't touch anything else and did used the exact same video and settings. 

I run the latest version of zoom on Windows 10. 

And yes, I have checked the box for "share sound" and "optimize for video". 

Is there anything I can do? I feel like a complete idiot when people message me that I have to check the box to share sound. I have this problem about once a week. 

[GreggG_aka_4G]

Hello Pewr -

I've seen this before and had a similar experience. It would be best to make sure that the music output is the PC when sharing music. You may have a blue tooth wireless speaker that the music defaults to; thus, stopping the playing of sound during your presentation/screen share. Let us know if this corrects your issue.

[Pewr]

Hi Gregg.  

Thank you for your suggestion. I assume you mean Settings->Audio->Speaker. 

I had three options. "Same as pc", "Speakers (Realtek(R) Audio)" and "Realtek Digital Output (Realtek(R) Audio)"

"Same as pc" was chosen. When I tried "Realtek Digital Output" I had no sound, while "Speakers" worked perfectly. 
So perhaps that solves the problem if the device is firm and not automatically..?

I will test and see if it helps. 

Thank you very much 🙂 

[GreggG_aka_4G]

You are welcome. I hope it works for you, and yes, I was referring to "Same as PC" if an external speaker is chosen, the sound won't play to your audience in the meeting or webinar.

Have a Great Day!

Gregg