cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No access to background and filters new Mac M1??

pilarpardo
Listener

‎2021-08-23 01:11 AM - last edited on ‎2022-03-21 10:13 AM by Zoom Moderator

Hi, I bought a new Mac M1 and although the background and filters are actived on my account, when I open the zoom app (version 5.7.5) I dont have access to background either to filters. What can I do??

 

Thanks in advance for your support

 

Pilar

0 Likes
2 REPLIES 2

RN
Zoom Moderator
Zoom Moderator

‎2021-10-07 11:38 AM - edited ‎2021-10-07 11:39 AM

Hey @pilarpardo, could you try updating your Zoom client, signing out, and signing back in to see if your virtual backgrounds are available? That's if you already have configured your settings for virtual background through the 👉 web portal.

 

Let me know if that helps! 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes

jenperezzz
Listener

‎2021-11-12 08:09 AM

I have the same problem. Brand new MacBook Pro, M1, zoom client 5.8.3. There are no backgrounds, filters, or studio effects. I have made sure that VB was turned on in the web portal, I have signed out, signed in, restarted, rebooted computer, and still nothing. The only option is blur. I can upload my own images, but there are no defaults. 

0 Likes