Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

New update keeps crashing after changing background

Jeremy5
Listener

Everything was working fine, then I downloaded the update and now my video keeps crashing if I change the background.

2 REPLIES 2

HEJ
Listener

I had same issue. Zoom support was terrible.

 

Update caused crashing of video, and video freeze on sending side when in meeting.  I did a clean reinstall.  Same problem.  I tracked down the cause to the blur filter. When I turned background to none, problem went away. Setting and background including blur would immediately crash Zoom, and lead to freeze in about 10 seconds.  Turn off background, all work fine.  Support sent older version of zoom to try but I have not had the time.

carloalzona
Listener

I have a similar problem running 5.11.3 (7123) on windows 10.