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New Zoom app on Apple TV - App screen controls don't work

lcleeton
Listener

I discovered the new Zoom app in the Apple TV App store. I was able to get it to install and ultimately type in a meeting ID to join a meeting. Once inside the meeting I couldn't use the Apple TV remote to use the on screen controls.  No amount of pressing keys on the remote affected the buttons on the screen. The screen controls were there but I couldn't navigate them or select them.

2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

i found this advice online;

 

"If Zoom freezes on your Apple TV and pressing the back or TV menu buttons on your Siri Remote does not fix the issue, wake your iPhone or iPad screen and tap Disconnect to stop using Continuity Camera. This should unfreeze the stuck Zoom app."

 

https://www.idownloadblog.com/2023/12/21/how-to-use-zoom-on-apple-tv-to-video-call/ 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

lcleeton
Listener

Zoom is not frozen. The other meeting members are there and the video plays. I just can move around the onscreen menus with the remote. Stopping the continuity camera or force closing the app doesn't fix it.