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New Password login trouble

MovieMan_80
Observer

I recently changed my password as I couldn’t remember what my old one was. I went to your site and made a new one. When I try to sign in with it on the desktop, it says that I am unable to connect and to check my network connections. My connections are stable, but I am still unable to get in. I also tried uninstalling Zoom and then reinstalling it on my desktop. That didn't help either.

2 REPLIES 2

RN
Zoom Moderator

Hey @MovieMan_80, are you running other applications that maybe using bandwidth or other devices on your network? Checkout our troubleshooting steps when using WiF here at support.zoom.us/hc/en-us/articles/201362463. 

 

Follow through with some of the suggestions and let me know how it goes to see if it improves your meeting experience! 

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

RN
Zoom Moderator

Hey @MovieMan_80 checking in on my reply and was wondering if those suggested KBs were any help? 🙂

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️