Hi Ray, if you have any other solutions I'd appreciate your help. I find it pathetic that I should reach out to a Zoom User and not get support from Zoom itself, but it seems thats their strategy. Please see my problem above. I've paid but not been upgraded.
If you have the invoice, you should also have the account number:
If you haven’t yet tried this, please do. I agree that the Bot service is not going to be effective for you, but a direct contact with Zoom staff through this web page is usually the best way to get direct assistance on issues like this.
HI Ray, thank you so much for your advice. I did not realise that the account number was what they're looking for HOWEVER, we dont know where to input this as we've scanned our profile page, user groups etc. Could you advise.
And yes, we've submitted two tickets, one a week ago and the other again last friday. I am soooo frustrated.
Sorry Paula. The communication with Zoom Staff by Email can definitely be frustrating at times. I don't get any special privileges or inside contact as a volunteer here in the Zoom Community -- so sometimes I have the same issues.
You indicate you paid but have not been upgraded... let me address that first! I might have missed that at the very beginning of this thread...
It's pretty straightforward -- but there are several steps involved.
If that doesn't actually help solve your issue... and you're looking for a refund or other billing issue, the only thing I can recommend is actually attaching the PDF of your invoice to the Support Ticket. Us volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts... otherwise I'd be happy to help in more detail. If you are still stuck, I'll give you a way to contact me directly and we'd work together via Email, if you like.