Need report with External participants details

[vishnumalepati]

Hi Team,

Need help downloading reports from Zoom console.

Although we are able to generate the report we cannot locate the details of the external (guest) participants.

Thanks,

Vishnu Chaitanya 

[David9234]

I am experiencing the same problem. Initially, Zoom "support" said you can only export these details one participant at a time. After I pointed out I had been generating reports with these details for years previously they suggested changing a setting that did not help. It's been a couple of days since I told them the suggestion didn't resolve the issue and I haven't heard back since.