Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Can anyone assist me? On Sunday when we have live music and add to our church meeting the sound goes in and out. I currently have the Focusrite interface connected to my computer and then I have a connection to the musician board. But the sound goes in and out when the music is played. Now during the week at bible study (no music), I never have a problem. Does anyone have any suggestion?
I currently have a question out about this exact same thing and I'm using the exact same thing you are using. I have had several audio companies come in and my settings are correct and they are all saying this is a zoom issue. I have an open ticket with zoom about it, and I am very frustrated because they actually asked me if I deleted and reinstalled the app. Of course I have done that. I have done everything I have made sure the original sound for musicians was on, then I tried it off, nothing is working. I have lost so many customers. Mine is about music streaming for fitness classes. Just wanted to let you know I'm using the same equipment and it's doing the same thing - started in November!
It can be frustrating. Been there..
Have you been able to try another computer?
Let me confirm that you also mean that the sound (music) that you're trying to send is fading in and out, is that right?
I have tried three different devices. A MacBook Pro, a MacBook Air and an iPad. We never had an issue with any of these things before November. My mic that I'm using is a Sennheiser wireless headset mic. It's brand new. I bought a brand new Scarlet. Focusrite - new cords - and have had three different audio companies come in. Everyone has said the same thing - this has to be a zoom issue. My mic sounds great in my recordings - as soon as I turn On music which is piped into the scarlet from my mixer - it's in and out.
Oh, I feel your pain...
Just to confirm - you have
UNchecked "Automatically adjust microphone volume" and
checked "High-fidelity music mode"
and probably UNchecked "Echo cancellation"
Is the sound going in & out gradually - like fading or abruptly cutting in & out?
Just to add to the previous reply, there is a second step:
You have to turn it on in your settings and then again click on original sound for musicians off in the top left hand corner and then it turns on. Very counter-intuitive but it works!