Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Mysterious recording issue

simonewt
Listener

I have my MacBook Pro hooked up to two monitor screens. When I try and record a Zoom interview (I'm a journalist) I'm no longer getting the 'pin' option when I right click on my interviewee's frame. All I see is 'pin to chat'. When I then record our meeting it is now only recording me, not the person I'm speaking to (the person I want to record) even though there's a pin symbol in their window? I'm guessing running two monitors has thrown the system into disarray as I never had this problem before. Is it fixable or do I have to unhook my MacBook each time?

0 REPLIES 0