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My video image freezes on my new MacBook Pro

mirseidel
Listener

‎2022-01-25 10:56 AM

I just got a new MacBook Pro partly because my Zoom audio was bad and it interfered with other meeting participants. Now the sound is fine, but now my video continually freezes and unfreezes every few seconds, and also goes black, alternating with working for a few seconds—very distracting. 

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4 REPLIES 4

RN
Zoom Moderator
Zoom Moderator

‎2022-01-26 08:09 AM

Hey @mirseidel, what version of Zoom and version of OS are you currently running on your Mac? Is this the M1 Chip Mac? 

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Sunlook
Listener
In response to RN

‎2022-03-18 04:27 AM

Hello there!

Same here - every few (15-20) seconds incoming video and audio freeze, skip few milliseconds, then they synchronize and work correctly for few seconds.

Mac is powered by M1pro and running on MacOS Monterey 12.2.1

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Pyk
Listener
In response to RN

‎2022-08-09 07:12 PM

Hi Zoom - I have the same problem. The zoom video keeps hanging half-way through the zoom call. This has been happening multiple times the past few weeks. I'm using the new MacBook Pro with the M1 chip. I didn't have this problem in my previous MacBook. Let me know if I can fix this problem.

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RN
Zoom Moderator
Zoom Moderator

‎2022-01-31 07:27 AM

Hey @mirseidel just checking in on my reply and hope your weekend was well! 😄

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Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️
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