My video display experiences error, please help.

[IKadekSanjaya]

Dear ZOOM,

Thank you for your hard work and service.

Herein I provide you with the screenshot of my problem (the picture), so you or anybody can help me find the solution.

I tested the ZOOM video with my external camera and I have still the same issue.

Previously, I tried to examine my built-in camera with the camera app. on my laptop and used different video conference platforms, but I do not have this problem. This happened since I updated the ZOOM app. I already uninstalled and reinstalled the app, but I still got the same problem. It run normally for a few seconds then the problem appeared, then I stopped my video and started again - it was normal for a few seconds again, and the problem appeared, and on, and on. Would you please kindly help me out?

Thank you so much,

Regards.

[Clodi]

Hi! I've had the same issue ever since I updated Zoom a couple of days ago. I restarted everything as well and still have the same problem. Did they give you any solution or contact you?

thanks.

[IKadekSanjaya]

Hi Clodi! Unfortunately, they have not contacted or replied to me yet. Hopefully, they notice this question and/or somebody in the community can help us with the solution. If you happen to know something about this, please write me here, Clodi.

Thanks!

[IKadekSanjaya]

Hi, Clodi!

I figured out how to have a good video display. I uninstalled the app. and installed version 5.12. 

Hope that helps.

[jin1]

I have a similar video error symptom.
The screen flickers intermittently.
Other participants' screens are blended on top.

I've used it on a Windows 10 tablet and both have the same symptoms.
There are several users with the same symptoms.
I recently ran into a problem.