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My attendees using Mac computers can't see files added in the chat box

DonnaBruno1
Listener

Hi All!

I am new to this community and so glad I found it.

In all of my classes, I typically send resources such as participant manuals that are in Adobe pdf; I also frequently include MS Office docs too. 

 

If they didn't check their emails, I will frequently add them to the chat box in Zoom.  My Mac users are claiming that they don't see them.  What can I do?

1 REPLY 1

Ceezy
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @DonnaBruno1 

 

I recommend having them update their Zoom client.  You can Zoom's downloads page here: https://zoom.us/download

Please point out that there's a separate download if they have an M1 chip on their Mac.