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My Video is Green & Staggered!

JDB1
Listener

Hello, I have noticed a couple of other users with the same issue, but basically my whole screen (me and my background) appear green.  The video is also staggered and there is a lag in the movements.  I have uninstalled Zoom and reinstalled it.  The issue does not appear on other platforms (ie MS Teams) and its not my camera - it is just on Zoom.   BUT if I try use my Zoom account on my phone it works just fine, but I need it on my PC.   

I do have a ticket number and they are working on it.

Anyone else having this issue?

1 ACCEPTED SOLUTION

SRo
Listener

I’ve done Uninstall and Reinstall and working fine again. Was an awful glitch - had to go through two zooms in complete lag and green. Not my best look 😂

View solution in original post

4 REPLIES 4

SRo
Listener

Exact same issue. Only on my laptop. Phone is fine. Reinstalling just now 

SRo
Listener

I’ve done Uninstall and Reinstall and working fine again. Was an awful glitch - had to go through two zooms in complete lag and green. Not my best look 😂

Thanks - had the same green glitchiness - have just reinstalled and it's gone!

 

stuart3
Listener

I too have done uninstall and reinstall, plus a laptop reboot, but problem persists (in Zoom only). Any ideas welcomed!