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How much bandwidth do you available according to SpeedTest.net?
The other major point is if everybody in the meeting is looking at Gallery View, there is no reason for the Zoom Server to tell your system to send anything more than 180 to 360. You might ask one of your participants to PIN your video. Then you'll see your SEND statistic increase. Only if someone needs more resolution will you send more resolution.
That's plenty of bandwidth. The assumption we're running with here is that your camera is capable of sending higher resolution. With that being true, I think it's time to open a Zoom meeting and ask someone in that meeting to PIN your video, while you're looking at your send statistics.
I'm assuming you are routed out of your camera with SDI and going through an SDI->USB convertor into your Zoom computer. I'm about ready to fire-up a Zoom meeting for some testing, you're welcome to join if you'd like and have time so we can do some testing.
Write me at Jeff (@) ZoomTestKitchen.com and I'll send you the meeting info. Of course format my email address correctly.