My Camera Won't Work on My New Computer

[Introspective79]

     My Zoom camera won't work on my Dell Inspiron 7506 2n1 computer. It works on my Dell Inspiron 15R version, though.

[CarlaA]

Hi @Introspective79, Welcome to the Zoom Community! If your camera is not showing up in the Settings within the Zoom application or it is selected and not showing any video, please follow these troubleshooting steps:

1. Make sure that all other programs that utilize the camera are not using the camera or are closed. This may include pre-installed camera applications, other video conferencing software, or websites utilizing your camera.  
2. Restart your computer.
3. Uninstall the Zoom client and reinstall the latest version from our Download Center. 
4. Visit your device's support and downloads page to update the camera driver:
   • Logitech
   • Dell
   • Lenovo
   • HP
   • ASUS
   • Samsung
   • Sony (PC) (Webcams)

Windows 10 has a privacy feature that may block Zoom from using the camera, so be sure to check this feature and how to allow Zoom access to your webcam.

I hope this helps!